We chose Lumenia as our support partner for choosing an ERP system and now that the selection process is over I can reflect on what a truly fantastic choice that was and how exceptional the Lumenia consultant who worked with us has been through the process. In each stage of the process, his contribution and attention to detail has been outstanding. His interpretation of vendors’ responses and application to our requirements has been insightful and value added. His application of the process, his dedication, diligence, care and integrity has resulted in a selection for Brunel that we have great confidence in. Robin Hilton, Finance Director
Havwoods approached Lumenia to assist us select an ERP solution and Implementation partner to deliver a solution across all our sites in Europe, North America, Asia, and Australia. This is one of the largest projects undertaken by our business which is expanding rapidly across the world.
One of our key criteria for engaging with Lumenia was to ensure that there was a good cultural fit between Lumenia and our teams in the UK and other locations. We feel that this was very successful and it helped us ensure that we had a high level of engagement and excitement from the selection team throughout the process.
The Lumenia Selection process was a phased approach with clear steps and deliverables over an agreed timeline. The project phases and planning of the required Havwoods resources was communicated clearly to us throughout. The project collateral generated as outputs from each stage of the process were clear and of a very high standard with great attention to detail. From the benefits analysis to the final review of the vendors there was a consistent feel and quality to the process.
The Lumenia people added further value to the whole project. Our principal consultant gave us fantastic level of service. His knowledge of every area of the business was admirable.
Overall the selection process has been extremely valuable to us. We feel that the selection project will help to remind us of the rationale for selecting the successful ERP solution and implementation partner in the future. It will also mitigate risk and help guarantee that we have a successful implementation as we proceed to the next phase of the project.
First class organisation, first class process, first class people resulting in a first class experience.
Edward Eagle, Operations Director
Andor engaged Lumenia to help narrow down strategic options, make a recommendation, and come up with a full cost-benefit model. Lumenia provided an excellent consultant, a strong methodology, and broad experience coming through from their extensive network. We clearly worked through the model to summarise pain points, look at options, and gather the right level of information to make an informed recommendation about where to play. I particularly liked the pain points summary approach and the systems landscape diagrams as effective tools to focus the conversation with the board. While external factors changed the outcome outside of our control, I would have no hesitation recommending Lumenia as an independent partner.
Andrew Borthwick, IT Manager
Deciding whether to keep our existing ERP system or replace it with a new one was difficult. Lumenia have deep ERP knowledge and provided structure, objectivity and clarity of thought to help us to arrive at the right decision. Highly recommended!
Graham Wright, Systems Manager
O’Brien Fine Foods engaged Lumenia Consulting to carry out a Business Systems Strategy Review. We had initially begun the process internally, but decided that we needed an experienced independent party to review and verify our approach and decisions. Lumenia brought the process to a different level, using a structured methodology that identified points of pain within the business and a costed benefits analysis which could be realised through new or improved business systems. This methodology crystallised in a graphical and visible manner for the decision-makers in the business how we should proceed with our systems strategy. In carrying out the review, the Lumenia consultant engaged cross-functionally in an effective manner, and this communication has helped us to ensure the business as a whole supports the strategy.
The Strategy Review has been delivered by Lumenia, and we have engaged them to Project Manage the subsequent design and implementation phases. I would have no hesitation recommending Lumenia as an independent partner.
Louise McElligott, Finance Director
Lumenia came to us with a clear, methodical approach to developing a Business System Strategy. Their consultants were excellent at eliciting information and asking the right questions and they were quick to understand our complex software landscape. They worked extremely well with our team and ensured that the project execution was best-suited to our needs amidst challenging time and budgetary constraints.
Overall the process has been extremely valuable to us, and Lumenia’s work will stand us in good stead. They developed the strategy much more quickly than we could have ourselves and their process has helped us to bring internal resources on board with the changes to come. It has provided us with crucial insight into the level of commitment, feedback and time needed to progress.
Donna Lipsky, Director of Operations
Lumenia provided us with both project management and testing support at various stages during our implementation. They provided guidance and insight to the team on the activities required for a successful ERP implementation as well as providing templates and advice that supported effective and successful completion of those activities. Their ability to provide clarity, structure and direction to the ERP team around the testing process was excellent. I would be happy to recommend Lumenia on other projects.
Denis Sweeney, ERP Project Manager
Our clients are typically mid-size manufacturing, distribution, service and retail organisations. We have delivered ERP projects in over 250 organisations across the world.
